Support

A person reads every message, and we reply as soon as we can.

Signed out? Email hello@pairpipe.com from your account email. Never send card numbers or passwords.

Cancel my plan

Go to Billing and press Cancel plan. You are not charged again, and your plan keeps working until the end of the period you already paid for. Your pairs, Brain and files are kept: after that date the pairs you started pause until you pick a plan again, and nothing is deleted. Changed your mind before the period ends? Press Keep my plan on the same page.

Refunds

Within 7 days of your first payment? Contact us for a full refund. Use Contact us about my plan or email us; no questions asked. The money goes back to the card you paid with, and banks usually show it within 5 to 10 days. Renewals and later payments aren't refunded, but you can cancel any time and keep your plan until the period you paid for ends. A charge we made by mistake is always refunded.

A charge I don't recognise

Payments are handled by Stripe and show on your statement under our business name. Contact us about your plan with the date and amount and we will look it up. Please ask us before disputing it with your bank: a refund from us is faster.

My agent can't connect

Run pairpipe status on that computer, then restart Claude Code or Codex. More fixes are on the Help page. Still stuck? Run pairpipe support "what happened"; it sends us the details we need.

A security problem

See the Security page for how to report it.